Pike & Vine Blog

Insights & Strategies for Growing Your Software Business

How to Use Customer Research for SaaS Feature Prioritization

Most SaaS companies build features based on gut feeling or whoever yells loudest. Feature research replaces opinions with evidence. By surveying paying customers, free users and non-users across different personas, you can make data-driven decisions about free vs paid features, roadmap priorities and new concepts. Here’s the framework we used

Read More »

Who Should Write Your SaaS Help Documentation?

In our previous article on documentation as a growth engine, we saw how great help docs can convert trial users into paying customers. But knowing documentation is crucial begs a practical question: who on your team should actually write these help articles? It’s tempting to simply hand off documentation to

Read More »

The Secret to SaaS Growth? Documentation That Converts

For a SaaS team wearing multiple hats, it’s easy to overlook your product documentation as a growth lever. Yet configuration, customization, integration and testing aren’t just technical steps. They’re part of your marketing funnel. Prospective customers in trial or evaluation mode often dive into your help docs to see how

Read More »

What SaaS Can Learn from This “Pick Two” Pricing Page

In a recent tweet, designer @WiseArts shared a brilliantly simple pricing interface that’s been getting well-deserved attention. It’s a variation on the classic “Good, Fast, Cheap — pick two” model, but it’s applied with creative clarity and a modern UI flair. The screenshot she shares is from onepageflip.com/#pricing, a landing

Read More »