Pike & Vine Blog

Insights & Strategies for Growing Your Software Business

Should your SaaS company invest in Customer Success?

Customer Success (CS) has become a vital function for software-as-a-service (SaaS) companies, especially as they scale. High-growth SaaS founders often ask when and how to invest in customer success, how to staff the team, what CSMs (Customer Success Managers) should do, how they work with other departments and how to

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Navigating Big Marketing Bets with Murky ROI

Launching a company podcast or sending a team to man a conference booth can be among the most expensive marketing bets, and the hardest to justify. Founders often find themselves reasoning that “we have to be there, even if we can’t fully track the return.” Venture capitalist Jason Lemkin has

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Protecting SaaS Market Share in the Age of AI-First Startups

The AI boom has kicked off a fresh wave of innovation in SaaS. Startups born in the GPT era are leaner, faster, and often more compelling in their product narratives. They’re not just chasing the tail end of existing categories, they’re redefining them with AI-first value props that make older

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Refine and Scale: Double Down on Your Winning SaaS Marketing Channels

Building a high-performing marketing funnel is crucial for SaaS businesses. Once you’ve identified your most effective acquisition channels, the next step is to strategically scale your investment in these proven winners. Here’s how to effectively refine, test and expand your marketing efforts to ensure maximum Return On Marketing Investment (ROMI).

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Clarify Your Product Positioning: Stand Out and Resonate

In crowded markets, the clearest message wins. Not necessarily the loudest, or even the most technically advanced. Just the one that makes the most sense to the right people. If you can clearly articulate why your product is uniquely valuable and who it’s for, everything else gets easier: attracting leads,

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